Cookie Policy

This Cookie Policy explains how Snugcraze Ltd (“we”, “us”, “our”) uses cookies and similar technologies when you visit our website, Snugcraze.com (“Website”). By accessing and using our Website, you consent to the use of cookies in accordance with this policy. If you do not agree to the use of cookies, you should change your browser settings or refrain from using our Website.

What Are Cookies?

Cookies are small text files that are placed on your device when you visit websites. They are used to make websites work more efficiently, as well as to provide information to website owners. Cookies can be either persistent cookies (which remain on your device for a set period of time) or session cookies (which are deleted once you close your browser).

Types of Cookies We Use

We use the following categories of cookies on our Website:

✦ Essential Cookies

These cookies are necessary for the basic functionality of the Website and enable core features such as secure login, order processing, and navigating pages. Without these cookies, the Website would not function properly.

Examples of essential cookies:

User authentication cookies
Shopping cart cookies
Cookies for secure browsing

✦ Performance Cookies

These cookies help us understand how visitors interact with our Website. They allow us to collect information about user behaviour, such as the pages you visit, how long you stay, and if you encounter any errors. This helps us improve the Website’s performance and user experience.

Examples of performance cookies:

Google Analytics cookies
Hotjar tracking cookies

✦ Functionality Cookies

These cookies allow us to remember your preferences and customisations to enhance your experience on the Website. They help us personalise your visit and retain information like language or region settings.

Examples of functionality cookies:

Language preference cookies
Personalised product suggestions

✦ Targeting or Advertising Cookies

These cookies are used to deliver relevant advertisements to you based on your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

Examples of targeting cookies:

Google AdSense or Facebook Pixel cookies
Retargeting cookies used for personalised marketing

Third-Party Cookies

We may allow third-party service providers, such as advertising networks and analytics providers, to place cookies on your device. These third parties may collect information about your online activities across different websites and may use this data to show you targeted ads or measure the effectiveness of their ads.

Some third parties may include:

Google Analytics: For website traffic and usage analysis
Klarna: For payment processing (if you use Klarna)
Facebook/Instagram: For marketing and advertising purposes

How to Manage Cookies

You can control and manage cookies in the following ways:

✦ Cookie Settings on Our Website

When you first visit our Website, you’ll be presented with a cookie consent banner that allows you to choose your preferences for cookies. You can accept or decline non-essential cookies (e.g., performance, functionality, targeting cookies). If you change your mind later, you can update your cookie preferences via the cookie settings at the bottom of our website.

✦ Browser Settings

Most web browsers allow you to control cookies through their settings. You can configure your browser to block cookies, delete cookies, or notify you when a cookie is being used. Please refer to the help section of your browser for further instructions on how to manage cookies.

For more information about cookie management in different browsers, visit:

✦ Opting Out of Targeted Ads

You can opt out of receiving targeted advertisements from certain ad networks by visiting the following:

Please note that if you disable certain cookies, some features of the Website may not function as intended, and you may not have access to the full range of features and services.

🔄 Refund Policy
At Snugcraze, we strive for customer satisfaction. If you are not entirely happy with your purchase, please review our refund policy below.

✦ Returns and Exchanges
You may request a return or exchange within 14 days of receiving your order.
To be eligible for a return, items must be unused, in their original condition, and in the original packaging.

✦ Non-Returnable Items
Personalised or custom-made products are non-returnable unless defective or damaged.

✦ Damaged or Defective Products
If you receive a defective or damaged item, please contact us within 24 hours of delivery with photos of the damage.
We will offer a replacement or refund, depending on your preference.

✦ Refund Process
Refunds will be issued to the original payment method.
Shipping costs are non-refundable unless the return is due to our error.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or our business practices. Any changes will be posted on this page, and the date at the top of this policy will be updated accordingly.

Please review this Cookie Policy periodically to stay informed about how we use cookies and how you can manage them

Contact Us

If you have any questions about this Cookie Policy, please feel free to contact us at:

Email: hello@snugcraze.com
Website: https://snugcraze.com