Term and Conditions
Welcome to Snugcraze.com, operated by Snugcraze Ltd, a company registered in England & Wales (Company No. 16311592). By accessing or using this website, you agree to be bound by the following Terms and Conditions. Please read them carefully before placing an order.
If you do not agree with any part of these terms, you must not use this website.
About Us
Snugcraze Ltd
We specialise in selling personalised nursery night lights, handcrafted with care and designed to bring warmth, comfort, and a touch of magic to children’s spaces.
Products
We aim to describe and photograph our products as accurately as possible. However, due to the handmade and personalised nature of our items, slight variations in colour, size, or design may occur.
All lights are made from high-grade, child-safe materials and are intended for decorative purposes. They are not toys and should be kept out of reach of young children.
Personalisation
It is your responsibility to ensure that any personalisation details (e.g. names, dates, spelling) are correct at the time of ordering. Items will be made exactly as entered.
We are not responsible for errors made by the customer and cannot accept returns for personalised items unl
Pricing and Payment
All prices are displayed in GBP (£) and include VAT (where applicable). Delivery charges are calculated at checkout based on your location and shipping method.
We accept secure payment via:
✦Major credit and debit cards
✦Klarna (Buy Now, Pay Later or Pay in 3 options – subject to eligibility)
Please refer to Klarna’s terms and conditions at checkout if selecting their service.
Discount Codes & Promotions
From time to time, we may offer discount codes or promotional offers. These are subject to the following:
✦ One discount code per order unless stated otherwise
✦ Codes must be entered at checkout to apply
✦ Promotional offers cannot be applied retrospectively
✦ Snugcraze Ltd reserves the right to withdraw or modify any promotion without notice
Order Confirmation
After placing an order, you will receive an email confirmation. This does not guarantee acceptance. We reserve the right to cancel an order if:
✦ One discount code per order unless stated otherwise
✦ The item is no longer available
✦ Payment cannot be processed
✦ There is a pricing or product description error
Delivery
We ship both within the United Kingdom and internationally.
✦ Delivery costs are calculated automatically at checkout based on destination and product weight.
✦ Estimated delivery times are provided but not guaranteed.
✦ You are responsible for ensuring the delivery address is correct.
International Orders
Customs duties or import taxes may apply depending on your country. These are the buyer’s responsibility and are not included in our prices or shipping fees.
Returns & Refunds
🔄 Refund Policy
At Snugcraze, we strive for customer satisfaction. If you are not entirely happy with your purchase, please review our refund policy below.
✦ Returns and Exchanges
You may request a return or exchange within 14 days of receiving your order.
To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
✦ Non-Returnable Items
Personalised or custom-made products are non-returnable unless defective or damaged.
✦ Damaged or Defective Products
If you receive a defective or damaged item, please contact us within 24 hours of delivery with photos of the damage.
We will offer a replacement or refund, depending on your preference.
✦ Refund Process
Refunds will be issued to the original payment method.
Shipping costs are non-refundable unless the return is due to our error.
Returns & Refunds
We offer Klarna as a payment method. Klarna provides flexible payment options such as “Buy Now, Pay Later” or “Pay in 3” instalments. Eligibility and approval are subject to Klarna’s own checks.
By choosing Klarna, you agree to their terms, which can be reviewed during checkout or on their website: www.klarna.com/uk
Intellectual Property
All content on this site—images, text, graphics, product designs, and branding—is the property of Snugcraze Ltd and protected under copyright and intellectual property laws.
You may not copy, reproduce, or use our content without written permission.
Limitation of Liability
Governing Law
Contact Us
For any questions regarding these Terms, your order, or our products, please contact:
📧 Email: hello@snugcraze.com
🌐 Website: https://snugcraze.com