Terms of Service

These Terms of Service (“Terms”) govern your use of the Snugcraze.com website (“Website”), which is operated by Snugcraze Ltd (Company No. 16311592). By accessing or using this Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our Website.

Acceptance of Terms

By using our Website, placing an order, or browsing our products, you agree to comply with these Terms. You also agree to follow all applicable laws, rules, and regulations regarding your use of the Website.

Changes to Terms of Service

Snugcraze Ltd reserves the right to update or modify these Terms at any time. Any changes will be posted on this page, and the date at the top of this page will be updated. You are responsible for reviewing these Terms periodically. Continued use of the Website after changes to the Terms constitutes your acceptance of those changes.

Account Registration

To place an order or access certain services, you may be required to create an account on our Website. You agree to provide accurate, current, and complete information during the registration process and keep your account information up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

If you believe your account has been compromised, you must notify us immediately at hello@snugcraze.com.

User Conduct

We make every effort to ensure that the products listed on our Website are available and described accurately. However, there may be instances where products become unavailable or there are inaccuracies in product descriptions. We reserve the right to modify or discontinue products at any time without prior notice.

All product images, descriptions, and specifications are provided for informational purposes and may vary slightly from the actual product due to factors like lighting, monitor settings, or handmade nature of the items.

Orders and Payment

By placing an order on our Website, you make an offer to purchase the products subject to these Terms. We reserve the right to accept or decline your order, and an order confirmation email does not constitute acceptance.

Payment is due at the time of purchase, and we accept payment via the following methods:

Credit/Debit Cards
Klarna (subject to eligibility)
PayPal (if applicable)

We reserve the right to cancel any order due to issues with payment processing, incorrect pricing, or product unavailability.

Pricing

All prices are displayed in GBP (£), and VAT (if applicable) is included. Prices are subject to change without notice, and we reserve the right to adjust prices, offers, or discounts at any time.

Shipping and Delivery

We offer both UK and international shipping. Shipping costs will be calculated at checkout based on your delivery address, and delivery times will vary depending on the shipping method and destination.

You are responsible for providing accurate shipping information. We are not liable for any delays or issues that occur due to incorrect or incomplete shipping information.

International Orders: You may be subject to customs duties, import taxes, or additional charges depending on your location. These fees are the responsibility of the customer and are not included in our prices.

Returns and Refunds

For information on returns and refunds, please refer to our Returns and Refund Policy. This policy outlines the process for returning products, including conditions for returns, exchanges, and refunds. Non-returnable items: Personalised or custom-made products cannot be returned unless they are defective or damaged upon receipt.

Privacy and Data Protection

Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal data in compliance with GDPR. By using our Website, you agree to our Privacy Policy.

Intellectual Property

All content on the Website, including but not limited to logos, images, product designs, text, graphics, and software, is the property of Snugcraze Ltd or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, modify, distribute, or otherwise use any content from the Website without our express written permission.

Limitation of Liability

To the fullest extent permitted by law, Snugcraze Ltd will not be liable for any indirect, incidental, special, or consequential damages arising from your use or inability to use the Website, or from any product purchased from the Website, including but not limited to loss of profits, loss of data, or business interruption.

Dispute Resolution

Any disputes arising out of or relating to these Terms, the Website, or any transactions conducted via the Website shall be governed by the laws of England and Wales. Any disputes that cannot be resolved through informal means will be subject to the exclusive jurisdiction of the courts in England and Wales.

Force Majeure

Snugcraze Ltd shall not be held liable for any failure or delay in the performance of its obligations under these Terms if such failure or delay is caused by events beyond our reasonable control, including but not limited to strikes, natural disasters, pandemics, or government restrictions.

Contact Information

If you have any questions or concerns about these Terms of Service, please contact us at:

Snugcraze Ltd
Email: hello@snugcraze.com
Website: https://snugcraze.com

Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the English courts.